Coinepay | How to Send Money to the Philippines from Hong Kong

You can send money from Hong Kong to the Philippines with Coinepay Global Remittance. Before you start, ask your recipient whether they want the money deposited into a bank account, sent to a mobile wallet or made available for cash pickup. The details you enter depend on that choice, so confirming them with the recipient first can help prevent a delay or return.

What you need before sending

Set up a Coinepay account and complete identity verification before making a transfer. Use your real identity and accurate details for both yourself and the recipient. Have the recipient’s full legal name as it appears on their bank or wallet account, or on the identification they will use for cash pickup. You may also need information about your relationship to the recipient, the purpose of the payment or the source of the funds if requested during a review.

The Philippine currency is the Philippine peso (PHP). When setting up the transfer, select the Philippines as the destination and review the available payout currency in the app. Do not assume that every recipient account can receive every currency: ask the recipient to check with their bank or wallet provider if they are unsure. The exchange rate and fees are shown before you confirm a Coinepay transfer.

You can register for Coinepay or manage your account through the self-service dashboard, the iOS app or the Android app. Check the app for the payout choices and required fields presented for your particular transfer.

Choose a Philippine payout method

Coinepay supports bank deposit, mobile-wallet payout and cash pickup. Ask the recipient which method they can use, then enter the details requested for that method. In particular, bank-account instructions are not interchangeable with wallet or cash-pickup instructions.

Bank-account deposit

For a deposit to a Philippine bank account, get the recipient’s full legal name, bank name and account number directly from the recipient. Philippine bank account numbers do not have one nationwide length or format, so copy the number exactly as the bank provides it. If the transfer form asks for a branch or local bank code, use the receiving bank’s instructions for that particular payout route rather than guessing a code.

The Philippines does not use a national IBAN format. Enter the recipient’s Philippine account number where the form requests an account number; do not construct an IBAN. If the selected route specifically requires international wire details, ask the receiving bank for its SWIFT/BIC and any branch name, branch address or recipient address it requires. A SWIFT/BIC is a bank identifier for the relevant wire route, not a substitute for the account number. A local bank-deposit form may request different details from an international wire form, so follow the fields shown in Coinepay and confirm uncertain details with the receiving bank.

Mobile-wallet payout

GCash and Maya are common mobile wallets used to receive remittances in the Philippines. For a wallet payout, ask the recipient which wallet they use and obtain the exact registered name and mobile number or other wallet identifier requested in the Coinepay form. The recipient should check that their wallet is active, that its identity-verification status meets the wallet provider’s requirements and that it can receive the payment. Wallet providers may apply their own account and receiving restrictions.

A wallet payout is not the same as a bank transfer. Do not enter a wallet mobile number in a bank-account field. If the recipient expects to claim a remittance in their wallet rather than receive an automatic credit, they should follow that wallet’s instructions for the particular transfer. Give them only the reference or claim information that Coinepay or the payout provider actually supplies.

Cash pickup

Cash pickup lets the recipient collect funds at an eligible payout location instead of supplying a bank account or wallet. Enter their full legal name exactly as it appears on their valid identification, along with any other recipient details requested in the app. Before confirming, check the available pickup arrangement and make sure the recipient can reach the applicable location.

When the transfer is ready, tell the recipient to follow the pickup instructions provided for that transfer. They should bring the identification and any transaction reference the payout provider requires. Pickup locations may verify identity and apply local rules before releasing funds; the recipient should check the instructions rather than assume that a name and reference alone are sufficient.

Send the transfer step by step

Sign in to your verified Coinepay account. Open Global Remittance in the dashboard or mobile app and start a new transfer.
Choose the destination and currency. Select the Philippines, enter the amount and review the payout currency shown. Select bank deposit, mobile wallet or cash pickup from the available options.
Enter recipient details. Use the recipient’s full legal name and the bank, wallet or pickup information required for your chosen method. Compare each entry with details supplied by the recipient, especially account numbers and mobile numbers.
Review the transfer. Check the recipient, payout method, amount, exchange rate and fees displayed before confirmation. If something is wrong, correct it before proceeding. Follow any prompts for information or documents.
Confirm and track it. Confirm only when the details are accurate. Coinepay provides status tracking for each transfer; check its status in the dashboard or app and share relevant pickup instructions with the recipient if applicable.

A transfer may also involve the recipient’s bank, wallet provider or pickup provider. A status update does not replace the recipient checking whether funds are available in their account or ready to collect. Keep the transfer reference available in case you need help.

Recipient-side checks in the Philippines

Ask the recipient to confirm their details before you send, particularly if they recently changed banks, replaced a mobile number or updated the name on their account. A receiving bank may need to verify a beneficiary’s identity and may review a cross-border payment if required sender or beneficiary information is missing. Wallets and cash-pickup providers have their own verification and collection requirements.

If the recipient is expecting pesos, confirm the payout currency shown before you approve the transfer. Philippine residents receiving foreign currency from non-trade sources may have options to retain, deposit or convert it under local rules, but their ability to use those options depends on the receiving arrangement. The recipient should ask their bank about its requirements rather than assume that a PHP wallet or account accepts a foreign-currency payment.

Troubleshooting a delayed or returned transfer

Wrong recipient details: A misspelled legal name, incorrect account number, wrong bank or mistyped wallet number can prevent a payout. Check the transfer status and contact Coinepay support promptly with the reference and correct details. Do not assume that a confirmed transfer can be edited or recalled.
Compliance review: Transfers are subject to identity verification, sanctions screening and local regulations. Coinepay may request documents about the payment’s purpose or source of funds. Provide accurate information through the requested channel; a receiving institution may also ask the recipient to verify their identity.
Processing delay: Funding, currency conversion, intermediary or receiving-bank processing, security checks, weekends and public holidays can affect progress. Check Coinepay’s transfer status first. If the recipient cannot find a completed payout, ask them to check with their bank, wallet or pickup provider using the information supplied for that transfer.
Returned or rejected transfer: A receiving institution may return a payment because details are incorrect or required information is missing. A wallet payout may fail if the recipient’s account cannot receive it. Review the status and contact support for the next steps before attempting a new transfer; verify the recipient details with the receiving provider first.

Coinepay does not serve sanctioned persons or residents of jurisdictions under comprehensive sanctions, and customers and counterparties are screened against sanctions lists. Never use another person’s account or divide a payment to try to avoid a verification or reporting requirement.

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FAQ

Do I need a Philippine IBAN to send to a bank account?

No. The Philippines has no national IBAN format. Ask the recipient for their bank account number and enter any additional bank details requested for the selected payout route.

When do I need a SWIFT/BIC?

Provide the receiving bank’s SWIFT/BIC if the selected transfer route asks for international wire details. For other bank-deposit routes, follow the fields shown in Coinepay and the receiving bank’s instructions.

Can the recipient receive money through GCash or Maya?

Mobile-wallet payout is a supported Coinepay payout method. Check the options shown for your transfer, and ask the recipient to confirm their wallet details and eligibility to receive funds.

What should I do if my transfer is delayed or returned?

Check its status in Coinepay, verify the recipient details and contact Coinepay support with the transfer reference. A bank or wallet provider may also need information from the recipient.

How to Send Money to the Philippines from Hong Kong