Coinepay | How to Pay for Tencent Video with a Virtual Card (Step-by-Step)

Tencent Video is the streaming home for Chinese and Asian dramas, variety shows and films. Outside mainland China the service is offered as WeTV — the U.S. App Store even labels the Tencent Video listing as the "WeTV Official App in U.S." This guide shows how to subscribe to a paid VIP membership and pay with a Coinepay virtual card, then walks through the most common reasons a card is declined at checkout and what to try next.

Before you start, note that the mainland-China 腾讯视频 app has different membership tiers and prices from the international WeTV service. This article focuses on the international VIP subscription. If you are a resident of mainland China, virtual-asset-related services are not available to you.

What you need before you subscribe

A verified Coinepay account. Register at Coinepay and complete identity verification (KYC) before you can create and use a virtual card.
A Coinepay virtual card with its card number, expiry date and CVV, created in the Coinepay app or dashboard. Issuance is handled by licensed partner financial institutions.
Enough balance on the card to cover the plan plus any applicable charges. Load funds in advance.
Your real billing details. Use the name and billing address tied to your Coinepay account — accurate details reduce the chance of a decline.
The Tencent Video / WeTV app from the App Store or Google Play, or the WeTV website.

Tencent Video (WeTV) plans and prices

WeTV's terms describe a Free Tier and a Paid Subscription, and the membership page calls the paid tier VIP. The U.S. listing shows Monthly Subscription, Quarterly Subscription and Yearly Subscription options, and WeTV separately offers a one-time 12 Months VIP purchase.

At the time of writing (October 2026), U.S. in-app listings showed roughly $8.99 monthly, $24.99 quarterly and $85.99 yearly, with WeTV's own payment page listing $94.99 for 12 Months VIP. Prices differ by region — for example the Philippines, Thailand, Indonesia and Malaysia each have their own local pricing. Because amounts, currencies and available offers vary by country and can change, always let the price shown at checkout control, and check WeTV's official membership page for current figures.

How to subscribe step by step

Create and fund your card. Open the Coinepay app, create a virtual card and make sure it holds enough balance for the plan you want.
Open Tencent Video / WeTV and sign in or create your account. Set up your account in the country where you intend to watch, since WeTV serves content based on the account's setup country.
Go to the membership area. In the mobile app, tap Account → My VIP, then choose a membership program (Monthly, Quarterly, Yearly, or the one-time 12 Months VIP).
Choose auto-renew or one-time. WeTV documents both auto-renewing subscriptions and a one-time payment for a selected period; with the one-time option your entitlement simply ends at expiry rather than renewing.
Select a card payment method. The methods you see depend on your country and the checkout provider. If you subscribe through the app store, the charge is billed by Apple or Google using the card on file there; if you pay on WeTV's own web checkout, you enter the card directly.
Enter your Coinepay card details — number, expiry and CVV — plus your billing name and address.
Approve any verification. If a 3-D Secure prompt appears, confirm it through your Coinepay app.
Confirm and check. After payment, reopen My VIP to confirm the membership is active. WeTV says a paid account can be used across its app, computer and TV versions.

Where billing is managed

WeTV notes that permitted payment methods appear on your Account Page. If your subscription is billed through a store, manage or change the card there: on iPhone go to Settings → [your name] → Subscriptions; on Android go to Google Play → Payments & subscriptions → Subscriptions.

A note on accepted card types

There is no single WeTV-wide published card list; acceptance depends on your country and the checkout provider. For U.S. Google Play, Google expressly lists American Express, Discover, JCB, Mastercard and Visa credit/debit cards. Brand-by-brand acceptance for Apple checkout and for WeTV's direct payment page is not published. If you are unsure whether your Coinepay card will be accepted for the checkout route in your region, contact Coinepay support to confirm your card meets the requirement before you buy.

Troubleshooting a declined card

If your payment does not go through, work through these common causes before retrying.

Insufficient balance

A card without enough funds for the full charge will be declined. WeTV's terms list a declined payment method as grounds to suspend service, and Google notes that insufficient funds can interrupt a Play subscription. Top up your Coinepay card in the app so the balance comfortably covers the plan, then try again.

Billing address or name mismatch

If the billing name or address you enter does not match what is on your Coinepay account, the payment can be rejected. Re-enter your details exactly as they appear in the Coinepay app and confirm the expiry and CVV are correct.

3-D Secure not completed

Some transactions trigger an extra authentication step. If you miss or dismiss the 3-D Secure prompt, the charge fails. Keep the Coinepay app open and ready to approve the confirmation, then restart checkout.

Merchant or region checks

WeTV serves payment options based on country and checkout provider. One U.S. user reported "Payment Option unavailable in this country" inside a WeTV app and said subscribing through the U.S.-named Tencent Video app worked instead. If a specific payment route is blocked in your region, try the checkout path that matches your account's country. Use your real location and billing details — do not attempt to disguise your region, as that breaks the service's terms.

Generic payment errors

A user also reported a "PAYMENT FAILED, please try again later. (errorCode:-1)" message even with a store receipt; this is a user report, not a confirmed card decline. If you see a transient error, wait a few minutes and retry, and check your Coinepay app to see whether a charge or authorization hold appeared.

If the card still will not go through after these checks, confirm in your Coinepay app that the card is active and the charge was not blocked, then reach out to Coinepay support.

Cancellation and refunds

If you chose an auto-renewing plan, cancel at least 24 hours before the renewal date. Cancelling does not immediately remove access you have already paid for, and simply uninstalling the app does not cancel a store subscription — cancel it in your Apple or Google subscription settings. WeTV states payments are generally non-refundable, with no partial refund or credit for mid-cycle cancellation, though it may grant a discretionary refund at its own discretion and subject to applicable law.

Manage your card in Coinepay

Your Coinepay virtual card is managed from the 24/7 self-service dashboard and the mobile app for iOS and Android. There you can check your balance, review transactions and top up before a renewal so your VIP membership is not interrupted. New to Coinepay? Create an account and complete verification to get started, or visit the Coinepay home page to learn more.

Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support

FAQ

Is Tencent Video the same as WeTV?

Internationally, Tencent Video is offered as WeTV. The U.S. App Store lists it as the "WeTV Official App in U.S." The mainland-China 腾讯视频 app has different membership tiers and prices.

Which Tencent Video VIP plan should I choose?

WeTV offers Monthly, Quarterly and Yearly subscriptions, plus a one-time 12 Months VIP purchase. Prices vary by country and change over time, so check the plan and amount shown at checkout or on WeTV's official membership page.

Will my Coinepay virtual card be accepted for Tencent Video?

Accepted cards depend on your country and the checkout provider, and WeTV does not publish a single card list. If you are unsure, contact Coinepay support to confirm your card meets the requirement before you buy.

Why was my card declined at WeTV checkout?

Common causes are insufficient card balance, a billing name or address mismatch, an uncompleted 3-D Secure step, or a payment option being unavailable in your country. Check each, top up your card, and retry through the checkout path matching your account's region.

How do I cancel and can I get a refund?

Cancel auto-renewal at least 24 hours before the renewal date in your Apple or Google subscription settings; uninstalling the app does not cancel it. WeTV payments are generally non-refundable, with no partial refund for mid-cycle cancellation.

How to Pay for Tencent Video with a Virtual Card (Step-by-Step)