Coinepay | How to Pay for Avaya Cloud with a Virtual Card (Step-by-Step)

Avaya Cloud Office (ACO) is Avaya's cloud communication service for business voice, video and messaging. If you want to pay for it with a Coinepay virtual card, the path is a little different from a one-click consumer checkout: ACO is sold to businesses, billing runs through an administrator portal, and the product itself is in the middle of a transition. This guide explains what you need, how the sign-up and payment flow works, and how to troubleshoot a declined card.

Before you start: what to know about Avaya Cloud

"Avaya Cloud" usually refers to Avaya Cloud Office by RingCentral. Its service description names four tiers: Essentials, Standard, Premium and Ultimate, though regional pages do not always display every tier. An important detail as of 2026: RingCentral reported that it and Avaya amended their arrangement in the quarter ended June 30, 2026, so existing ACO customers, along with customer and partner support, are moving to RingCentral's own branded offering. Because of this, treat older Avaya pricing pages as reference only and confirm current purchasability with Avaya or RingCentral before you commit.

Avaya's service description lists ACO countries including the US, Canada, UK, Australia, Netherlands, France, Ireland, Austria, Belgium, Germany, Italy, Spain, Portugal, Singapore and Switzerland. New-customer availability in any given country can change during the transition, so check the official page for your region.

What you need before paying

A Coinepay account with identity verification (KYC) completed, and a virtual card issued in the app. Register here if you don't have one, and download the app for iOS or Android.
Your card number, expiry date and CVV — these appear instantly in the Coinepay app once the card is created.
Your real business name, billing address and contact details, matching what you register with Avaya.
Enough balance on the card to cover the per-user, per-month charge (billed monthly or annually, depending on the term you pick).

Step 1: Choose your plan and contact sales

Avaya's pricing pages show the tiers and indicative prices, but they lead to a Contact Sales business-contact form rather than a confirmed self-service checkout. A representative supplies a detailed quote based on your number of users and region. According to RingCentral's ACO-applicable terms, an order identifies the services, price and start date, and becomes binding when you execute it and RingCentral accepts it.

At the time of writing (October 2026), first displayed price points per user/month were, for example, in the US: Essentials $19.99, Standard $27.99, Premium $34.99, Ultimate $49.99; and in the UK: Essentials £7.99, Standard £14.99, Premium £19.99, Ultimate £24.99. These pages also show higher price points and monthly/annual toggles, so the price that actually applies at checkout can differ. Always confirm the current figure on Avaya's official pricing page for your country.

Step 2: Confirm that card payment fits your account

Avaya's May 2026 service description requires a credit card for accounts below $500 monthly recurring revenue. Above that threshold, a customer may request approval for invoice billing, which Avaya says takes roughly 48 hours. For a typical small deployment, that means you'll be paying by card at the portal.

The specific card networks ACO accepts — and whether prepaid or foreign-issued cards are accepted — are not publicly confirmed in the material reviewed, and should not be assumed from the terms of other RingCentral products. Because this is a requirement set by the merchant, confirm your card type works before you rely on it. If you're unsure whether your Coinepay card meets Avaya's requirement, contact Coinepay support to check your card details first, and ask the Avaya representative which card types their checkout accepts.

Step 3: Enter your Coinepay card in the billing portal

Once your account is set up, payment and add-ons are managed from the administrator portal. Avaya's documented Billing tab contains the billing overview, billing details, history and payment method, with a Purchase subtab that lists add-ons. To add or update your card, sign in as an administrator and open the Billing tab, then the payment method section, and enter:

The 16-digit card number from your Coinepay app.
The expiry date and CVV.
The billing name and address exactly as held on your Coinepay profile.

For buying extra numbers or add-ons on an existing account, Avaya's instructions describe signing in and choosing Billing → Purchase, adding items to the cart, then Check Out and reviewing them. Whether migrated accounts keep these exact labels after the RingCentral transition isn't confirmed, so if your menus differ, follow the equivalent billing and purchase options.

Step 4: Complete 3-D Secure and confirm

If the payment triggers a 3-D Secure verification step, approve it using the confirmation method tied to your Coinepay card (check the Coinepay app for the prompt). After the charge succeeds, you'll see the subscription become active and a record in your billing history. Keep that record — for international trade or expense reporting, you can match it against the compliant transaction records in your Coinepay dashboard.

Troubleshooting a declined card

RingCentral's ACO-applicable terms state that it notifies the account contact if a payment card is declined or fails, and may retry the charge. The exact on-screen wording isn't published, so work through the common causes below.

Insufficient balance

The most common reason is not enough funds on the card to cover the per-user, per-month total (and any taxes such as GST where it applies). Open the Coinepay app, check the available balance, top up, then retry. Remember that annual terms charge a larger up-front amount than monthly.

Billing address mismatch

If the address or name you typed into Avaya's billing form doesn't match the details on your Coinepay card profile, the check can fail. Re-enter them so they match your Coinepay account exactly, character for character.

3-D Secure not completed

If you miss or dismiss the verification prompt, the payment won't go through. Start the payment again and keep the Coinepay app open so you can approve the 3-D Secure request promptly.

Merchant region or card-type checks

Avaya sells ACO only in specific countries and requires a credit card for smaller accounts. A decline can reflect a regional restriction or a card-type rule rather than a problem with your balance. Confirm ACO is available for new customers in your country, ask the Avaya representative which card types are accepted, and contact Coinepay support to confirm your card meets the requirement before trying again. Never use false billing details or tools to disguise your location — use your real identity and address.

Still failing?

If the charge keeps failing after the steps above, reach out to Avaya billing support with the error details, and to Coinepay via the support centre or Telegram to confirm the authorisation reached your card.

Managing renewals and cancellation

ACO's cited terms require notice of non-renewal at least 30 days before the current term ends; otherwise the service renews for another term of the same length. If you plan to stop, diarise that deadline. Note that under those terms, ending a subscription other than for RingCentral's uncured material breach generally leaves the remaining current-term charges payable, subject to applicable law, so a change-of-mind refund is not guaranteed. To avoid an unexpected renewal charge hitting your card, you can also manage the card's balance and settings in the Coinepay app.

Tip for businesses with several teams

If you run separate budgets — for example different departments or ad accounts alongside your communication tools — Coinepay lets you issue a dedicated virtual card with its own custom spending limit for each. That makes it easier to keep your Avaya Cloud spend separate and reconcilable from other software or advertising subscriptions.

Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support

FAQ

Can I pay for Avaya Cloud Office with a Coinepay virtual card?

You can enter a Coinepay virtual card in Avaya's billing portal like any other card. Avaya requires a credit card for accounts below $500 monthly recurring revenue, and the exact card networks and acceptance of prepaid or foreign-issued cards aren't publicly confirmed, so ask Avaya which card types they accept and contact Coinepay support to confirm your card details first.

Is there a self-service checkout for Avaya Cloud?

Avaya's pricing pages lead to a Contact Sales business form rather than a confirmed instant checkout. A representative provides a quote, and the order becomes binding once you execute it and RingCentral accepts it. Add-ons and payment are then managed from the administrator Billing portal.

How much does Avaya Cloud Office cost?

Plans are Essentials, Standard, Premium and Ultimate, priced per user per month and varying by country. At the time of writing (October 2026) US first-displayed prices were around $19.99 to $49.99, but pages show multiple price points and monthly/annual options, so check Avaya's official pricing page for your region.

Why was my card declined at Avaya checkout?

Common causes are insufficient balance, a billing address that doesn't match your card profile, an incomplete 3-D Secure step, or a merchant region or card-type restriction. Fix the matching details, top up if needed, complete verification, and contact Coinepay support if the authorisation still fails.

How do I cancel or avoid auto-renewal?

The cited terms require notice of non-renewal at least 30 days before the current term ends; otherwise the subscription renews for another term of the same length. Set a reminder for that deadline, and note that ending early generally leaves remaining current-term charges payable, subject to applicable law.

How to Pay for Avaya Cloud with a Virtual Card (Step-by-Step)