Coinepay | How to Pay for Heap with a Coinepay Virtual Card

Q: How do I update the card used for Heap?

Heap directs customers to email support@heap.io to update a payment method. Ask for a secure way to submit new card details.

Heap offers a Free plan and three paid tiers for product analytics. If you are considering paying for Heap with a Coinepay virtual card, start by confirming your plan and payment terms: Heap does not publish a standard online price or checkout flow for every paid customer. This guide covers the steps you can take, what to check before entering card details, and how to troubleshoot a declined payment.

What you need before paying for Heap

A Heap account and the right plan. Heap names its tiers Free, Growth, Pro, and Premier. At the time of writing (October 2026), Free costs $0 and includes up to 10,000 monthly sessions. Check Heap’s official pricing page for current plan details. Growth requires an estimate after you install Heap’s tracking snippet; Pro and Premier use custom session pricing.
Authority to purchase. If you are paying for a team, confirm who may approve its subscription and billing terms. Heap says users with the Admin role can manage billing.
A verified Coinepay account. Register and complete identity verification before using Coinepay card services. You can manage your card through the Coinepay dashboard or mobile app.
Accurate billing information. Have your real name, billing address, and any business details requested by Heap ready. Use details that match the payment information associated with your card.
The full quoted amount. If Heap offers you card payment, check the amount, billing frequency, and any applicable taxes before paying. Check the Coinepay app for your available balance and card details; do not assume a quoted Heap price includes every charge.

Coinepay provides a virtual card number, expiry date, and CVV after issuance. Heap’s available payment methods may depend on the purchase arrangement. Ask Heap which methods it accepts for your order before relying on a virtual card, particularly if sales sends you a contract or invoice rather than a card checkout.

Choose a Heap plan and start sign-up

Review Heap’s own pricing page. Choose among Free, Growth, Pro, and Premier based on your session needs and the features listed there. Use Heap’s plan names rather than similarly named plans advertised for Contentsquare.
Start the appropriate flow. Free and Growth have “Get Started” links. Pro and Premier direct prospective customers to contact sales. Heap says its free trial does not require a credit card, so you should not need to enter Coinepay card details simply to begin that trial.
Set up Heap using your real account details. If you are considering Growth, sign up and install Heap’s free tracking snippet to obtain an estimate. Follow Heap’s current setup instructions for your site or app rather than treating the initial estimate as a final invoice.
Review usage and the offer. In Heap, go to Account → Manage → Plan Usage to view plan and session usage. Before accepting a paid offer, confirm the quoted session allowance, subscription term, total payable amount, renewal terms, and proposed payment method with Heap.

There is no need to add a card during a free trial if Heap has not requested one. Likewise, do not assume that selecting Growth leads to an immediate self-service card checkout: follow the payment instructions shown for your account or provided with your quote.

Pay with a Coinepay virtual card if Heap offers card payment

Prepare your card. If you have not already done so, register with Coinepay and complete identity verification. Open your card in the Coinepay dashboard or the iOS app or Android app. Check its available balance and the card information displayed there.
Check the purchase terms. Read Heap’s quote, order form, or checkout summary. Confirm that it offers card payment for your purchase, the amount due, whether future payments will be charged automatically, and which legal entity is being billed. If the terms or available payment methods are unclear, ask Heap before submitting payment.
Enter your real billing details. Where Heap provides card fields, enter the Coinepay card number, expiry date, and CVV as displayed. Enter your genuine billing name and address. Do not change your address or country to try to make an unsupported purchase appear eligible.
Complete any requested verification. If the payment flow presents an authentication step, follow the instructions displayed by the merchant and your card provider. Keep the checkout open until it confirms the result; do not repeatedly submit payment while a response is pending.
Save the outcome. Keep the order confirmation, invoice, and agreed subscription terms. Check your Heap account for the expected plan and session usage under Account → Manage → Plan Usage, and check your Coinepay activity for the corresponding card transaction.

If Heap instead asks for another payment method, contact Heap to discuss the options for your order. A virtual card cannot be assumed to work with a particular merchant or purchasing flow.

Troubleshoot a declined or incomplete card payment

A decline does not, by itself, identify the cause. First check whether Heap shows a failed payment, a pending order, or no completed checkout at all. Then work through the checks below before trying again.

Possible cause	What to check
Insufficient available balance	Compare the available amount shown in Coinepay with Heap’s full quoted charge, including any taxes shown at checkout. If the balance is too low, address that before making one new attempt.
Billing address mismatch	Check the name and billing address submitted to Heap against your genuine card billing details. Correct a typo through the payment flow or ask Heap how to revise a submitted order.
Authentication did not finish	If a 3-D Secure or other verification prompt appeared, check whether it was completed or timed out. Follow the on-screen instructions; if no prompt appeared or it repeatedly fails, contact Coinepay support with the attempted time and amount.
Merchant region or payment checks	Confirm that Heap offers the selected plan and card-payment option for your actual location and order. If Heap applies a card-type or issuing-country requirement, ask Coinepay support to confirm whether your card meets it before you buy. Do not try to bypass Heap’s checks.
Payment method unavailable for the order	A sales-led agreement or invoice may use a different payment process. Ask your Heap contact whether card payment is available for that specific purchase.

If the payment still fails, share the time, amount, and any message displayed with Coinepay support. Do not send your full card number or CVV in an email or support message. Heap can help clarify its checkout or invoice requirements; Coinepay can help you review your card-side transaction status. Heap-specific decline messages have not been established, so use the message you actually see rather than relying on a generic error-code explanation.

Manage payment details and renewal after subscribing

Use Account → Manage → Account settings for Heap account settings and Account → Manage → Plan Usage to monitor your plan and sessions. To change a payment method, Heap instructs customers to email [email protected]. Ask for a secure way to provide new card details; do not put your CVV in an ordinary email.

Review your signed order form before planning a cancellation. Heap’s cancellation help article says an auto-renewing paid subscription requires written notice to [email protected] at least 45 days beforehand. It says a non-auto-renewing subscription expires at the end of its term and paid access continues through that term. However, the legal terms reached from Heap’s legal page describe a different default non-renewal notice period. Your applicable agreement and order form determine which terms govern your purchase, so confirm your deadline with Heap rather than assuming that removing a card cancels a subscription. Accrued fees may still be payable under your agreement.

Get your Coinepay virtual card: Sign up · App Store · Google Play · Customer support

FAQ

Do I need a card to start a Heap free trial?

Heap says its free trial does not require a credit card. Review any paid offer separately before entering payment details.

Can I pay for Heap Growth immediately with a Coinepay card?

Do not assume there is an immediate card checkout. Growth requires sign-up and installation of Heap’s tracking snippet to obtain an estimate; confirm the payment options for your offer with Heap.

Where can I see my Heap plan and session usage?

In Heap, go to Account → Manage → Plan Usage.

How do I update the card used for Heap?

Heap directs customers to email [email protected] to update a payment method. Ask for a secure way to submit new card details.

What should I do if Heap declines my virtual card?

Check your available balance, real billing details, and any authentication prompt. Then ask Heap about the payment requirements for your order or contact Coinepay support with the attempted time, amount, and displayed message.

How to Pay for Heap with a Coinepay Virtual Card