Maya is one of the Philippines' most widely used mobile wallets, letting recipients hold money, pay bills and shop in Philippine pesos (PHP) straight from their phone. If you are abroad and need to send money to family, a friend or a business partner who uses Maya, Coinepay Global Remittance lets you send a cross-border transfer that pays out directly into their wallet. This guide walks through what you need and how the transfer works from start to finish.
Before you start
Maya is a Philippine mobile wallet, so transfers to Maya are paid out in Philippine pesos. Before you can send, make sure you have:
- A Coinepay account with identity verification (KYC) completed. You can register here and finish verification before your first transfer.
- The Coinepay mobile app (iOS or Google Play) or the self-service dashboard, available 24/7.
- Funds available in your Coinepay account to cover the transfer.
Remittances are available to the Philippines and most other countries and regions. Coinepay does not send to jurisdictions under comprehensive sanctions, and every transfer is subject to identity verification, sanctions screening and local regulations.
What details you need from the recipient
To pay out to a Maya wallet accurately, collect the following from your recipient before you begin:
- The registered Maya mobile number (or account ID) exactly as it appears in their Maya app. This is usually the Philippine mobile number the wallet is registered to.
- The recipient's full name exactly as registered with Maya. The name on the payout must match their Maya profile, or the deposit can be rejected.
Ask your recipient to double-check both the number and the spelling of their name in the Maya app. A single wrong digit or a nickname instead of the registered legal name is the most common cause of a failed or delayed payout.
About Maya verification levels
Maya accounts have different verification tiers, and a fully verified (
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